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KITCHEN DETAILS

Kitchen Details

Home Baking Bill

Our company operates under Oregon’s Home Baking Bill SB 320. This bill allows us to use our home kitchen to produce our products (also known as a Cottage Food Operation). Please note that under this bill our kitchen has not been inspected by a government entity, however we do hold a current food handler card and follow strict cleaning and sanitation practices.

 

Allergens

Some of our recipes may contain wheat, gluten, dairy, dairy products, eggs, tree nuts and/or peanuts. All our packaging includes a list of ingredients (which is also available upon request prior to placing an order), however, even if the listed ingredients of a baked item do not contain specified allergens, there is always a risk of cross contamination as all our food products are prepared in the same kitchen using the same equipment. If you have any questions or concerns, please contact us prior to placing your order.

 

Turn-Around-Time on Orders

Orders for decorated cookies must be placed at least one week before the requested due date. If the schedule allows, orders for decorated cookies with a turn-around-time of less than one week will be accepted but may incur a rush fee.

Confirming Orders

You can submit an order by completing the order form on our website.  Please note that submitting an order does not guarantee availability. We will contact you once an order is submitted to verify availability and start the process to secure your order.

 

Once your order has been confirmed a non-refundable deposit (50% of the order total or full payment for orders under $25.00) are due within two (2) business days to confirm your order. The final balance is due one (1) week prior to your due date.

For more information please review our FAQs below.

Cookie FAQs
  • Do you have an order minimum?
    We have a minimum order of one dozen (12) cookies on custom orders. Our cookie sets have a pre-designated number of cookies that do not require a minimum order, nor can they be reduced.
  • Can I add more cookies to a cookie set?
    Our cookie sets have a pre-designated number of cookies. Adding additional cookies to a cookie set is considered a customization and is subject to availability. Please contact us for a customization price.
  • When should I place an order?
    We require all orders be placed at least one week prior to your due date. Orders placed less than one week before the due date are subject to availability and may incur a rush fee. We highly recommend you place your order as soon as possible to guarantee availability as we can only fill a certain number of orders per week or during a holiday season and orders are accepted on a first come, first served basis. Please note that submitting an order does not guarantee availability.
  • How can I submit an order?
    You can submit an order by completing the and order form on the idvidual item page. Please note that submitting an order does not guarantee availability. We will contact you once an order is submitted to confirm availability and start the process to secure your order.
  • What is required to confirm my order?
    Once availability has been determined a non-refundable deposit (50% of the order total or full payment for orders under $25.00) is required to confirm your order. An invoice will be sent to the email address on file. You will have two (2) business days to pay your deposit before your order will be cancelled.
  • When are payments due?
    Orders under $25.00 require full payment at the time your order is confirmed. All other orders require a 50% non-refundable deposit with the final balance due seven (7) days prior to your due date. Late payment may result in your order being cancelled without a refund.
  • What forms of payment do you accept?
    At this time, all orders must be paid via a credit or debit card. Payment can be made directly from the emailed invoice. Corporate accounts can make payments via check with prior approval.
  • What is the difference between personalization and customization?
    Some of our cookies come with free personalization. This means we will personalize the cookie or cookie set with the desired name at no charge. Customizing a cookie or cookie set includes changing the color, font or number of cookies offered in the pre-designed set. Please contact us for an estimate for customization.
  • How do I get my order?
    Orders are available for pickup or local delivery. Order pickup is by appointment only at our designated location in the Bethany/Rock, Cedar Hills, Hillsboro, Wilsonville and Sherwood. Local delivery is available for a small fee. Delivery is subject to availability and must be pre-arranged. Please contact us for an estimated delivery fee.
  • Can you ship my order?
    Unfortunately, we are unable to ship orders at this time. The Oregon Home Baking Bill prohibits us from shipping any orders.
  • Can I make changes to my already confirmed order?
    Changes to your order are subject to approval and availability and must be made at least five (5) days in advance of your due date. Changes cannot result in your order total to drop below your 50% non-refundable deposit.
  • How are the cookies packaged?
    Unless otherwise stated, cookies are individually heat sealed in a food safe bag. Larger sets are packed in a bakery box. The individual cookie bag and/or box will include our food label and ingredient list.
  • Can I use my own labels for the cookies?
    The Oregon Home Baking Bill has strict requirements on what must be included on our cookie label. While we cannot remove or replace this information, we may be able to add your label to our packaging. Please contact us to discuss your needs further.
  • How long does it take to make a decorated cookie?
    The average decorated cookie takes several days to complete. Royal icing requires several hours to develop its full color and once the prepared cookie has rested, the icing is applied. Each section of icing must dry before the next section can be added. Once all the sections and details have been applied, the icing requires 6-8 hours to fully dry.
  • Are your sweets homemade?
    Yes! All our sweets are made fresh in our kitchen using quality ingredients.
  • What is the difference between royal icing and buttercream icing?
    Royal icing is glossy and dries hard to the touch, however it can be hard to work with as it takes several hours to fully dry and will crack if not properly set. Royal icing is typically sweeter than buttercream and has a much longer shelf life. Buttercream is soft, creamy and easily spreadable. Buttercream doesn’t harden like royal icing and therefore it’s harder to achieve a truly smooth surface. As its name suggests, buttercream icing has a rich creamy butter taste. Our decorated cookies are made using royal icing to help achieve perfect edges and a glossy finish. Our DIY kits use buttercream icing as we find its more user friendly for decorating.
  • Can you color match to a specific color?
    We will try our best to match requested colors, but please note that exact colors are not always possible to achieve in sugar form. Colors may vary based on computer monitors. Please note there is a customization fee for changing the colors of a cookie set.
  • How long do your cookies stay fresh?
    We always recommend our cookies be eaten fresh, but if kept in air-tight packaging our decorated cookies will last at least two weeks at room temperature. Please note that heat and humidity can affect the shelf life of a cookie. If you don’t plan to consume the cookies near the time of purchase, our cookies can be frozen and thawed at room temperature at a later date and will stay fresh for several months. Please note there is a chance of color bleed on cookies that are frozen and later thawed.
  • Do you do custom cookies?
    At this time we are taking a limited amount of custom orders. We only do a certain number of custom orders per month and that number is further limited during the holidays. Please contact us to discuss your needs. Note: Some custom orders may require the purchase of a specific cookie cutter and coloring which may require two weeks for delivery. Please plan accordingly.
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